At Halotrove.com, we strive for 100% customer satisfaction. If you’re not happy with your purchase, we offer a straightforward return and refund process.

1. Eligibility for Returns & Refunds

✅ Accepted:

• Unopened, unused products in original packaging within 30 days of delivery.
• Defective, damaged, or incorrect items (must report within 30 days of delivery).

❌ Not Accepted:

• Opened, used, or partially consumed products (for hygiene reasons).
• Products purchased from third-party sellers (not directly from us).
• Final sale items (clearly marked at purchase).

2. How to Initiate a Return

1. Contact Us – Email Contact@halotrove.com with:
   • Order number
   • Product name & reason for return
   • Photos (if damaged/defective)
3. Wait for Approval – We’ll email you a Return Authorization (RMA) number and instructions.
4. Ship It Back – Send the product to: 1212 S Michigan Ave, Chicago, IL 60605, USA Attn: Returns – [RMA #]
   • Customer pays return shipping unless the return is due to our error.

3. Refund Process

• Timing: Refunds processed within 3-5 business days after we receive the return.
• Method: Refund issued to the original payment method (may take 3–10 business days to appear).
• Partial Refunds: Granted if items are returned opened/used (at our discretion).

4. Exchanges

• We currently do not offer direct exchanges. Instead:
  1. Return the original product for a refund.
  2. Place a new order for the desired item.

5. Damaged or Incorrect Items

• Contact us within 30 days of delivery with:
  • Order number
  • Photos of the damaged/wrong item
• We’ll ship a free replacement (if in stock) or issue a refund.

6. Cancellations

• Before Shipping: Email us immediately. If unshipped, we’ll cancel and refund.
• After Shipping: Refund issued once the return is received.

7. Non-Returnable Items

• Opened supplements (for health/safety reasons).
• Subscription box items (unless defective).